Actidot support
Connect your sensor, collect its activity records and create a seven-day report on your phone.
1. Compatible hardware
| Sensor family | Record format | Connection |
|---|---|---|
| Stride 1850 | Older, legacy sensor protocol | Bluetooth name starts with Stride |
| Actidot | Newer V4 sensor protocol | Bluetooth name starts with Actidot |
The two families use different record formats. The app selects the appropriate protocol for the supported sensor; you do not need to choose a protocol command. A matching name alone is not a promise that every unrelated sensor model is compatible. Contact support if your model cannot be read.
New data collection needs the sensor. The app does not use the phone alone as a step counter. Collection and report generation do not need internet access or an account.
2. Collect your first report
- Turn on the sensor and keep it close to your phone. Disconnect it from other phones, apps or mini programs.
- Turn on Bluetooth and allow the requested Bluetooth permission. On some Android versions, enable Location services if Bluetooth discovery requires them.
- Open Actidot and choose Find an Actidot sensor. Select your sensor to bind it.
- Choose Collect sensor data. Keep the app open and stay close until collection finishes.
- Select the start date for your seven-day report, then choose Generate report.
Reading records does not clear the sensor or set its clock. Use the separate Clear and Restart action only when you intend to reset stored history.
3. Understand the seven-day report
By default, the report ends on yesterday's local calendar date, excluding today's unfinished records. Choosing a start date selects that date and the next six calendar days.
- Daily activity and the higher-intensity subset.
- Daily peak ten-minute activity, with the higher-intensity count from that same peak interval.
- Active ten-minute periods, including periods with higher-intensity activity. Each day has 144 ten-minute periods.
Gray means no record was collected for that interval. White means a record exists, even if its activity count is zero. Gray does not mean inactivity or prove the sensor was not worn. A selected seven-day range may contain missing records; it is not proof of seven complete days of wear.
If there are no records in the chosen range, collect data or select another start date. A sensor clock error can put records on an unexpected date; do not reset the clock without first preserving the needed history.
4. Save, share and manage reports
- Save report to album: copies the PNG to Photos on iOS or the Actidot photo album on Android. If permission is denied, allow photo additions in system settings and try again.
- Share report image: opens the phone's share sheet. You choose the app or recipient; canceling returns to Actidot.
- Export report files: prepares the report image, CSV data and statistics JSON for user-selected sharing.
- Saved reports: reopen local reports or use Delete. The report list keeps up to 20 reports. Imported JSON reports are processed locally.
- Unbind sensor: clears the current binding and collected snapshot, while saved reports and separately retained backups remain.
To preview the report without a sensor, download the synthetic sample report JSON and use Import a report in Actidot. The file is labeled Actidot DEMO and contains invented example readings, including missing periods and observed zero values. It is a report-format example, not real sensor data or a substitute for testing Bluetooth collection with physical hardware. You can use Import a report on first launch without binding a sensor: choose an exported Actidot JSON file or paste its complete JSON, then import it to recalculate seven-day statistics and view the report locally. Import does not restore the sensor's internal history or collect new readings from hardware.
Reports are processed and stored locally. Your chosen sharing app, photo-sync settings or operating-system backups may create copies outside the device. Deleting a local report or uninstalling Actidot does not delete exported files, Photos, sensor records or independent backups stored outside the app. App-private backups are removed with normal app uninstall. Read the Privacy Policy for details.
5. Clear and Restart: back up first
This action permanently deletes the sensor's stored history and sets its clock. It is separate from ordinary reading and report generation.
The app first reads all stored records, saves a backup and reads the saved copy back to verify it. Clearing must stop if backup verification fails. After verification, the app clears history, sets the clock and checks the remaining records.
- Use this action only when you intend to clear history. Keep the sensor nearby and the app open throughout the operation.
- Preserve any needed independent copy before deleting backups or uninstalling the app. A backup saved inside app-private storage is not preserved by normal uninstall.
- If backup or verification fails, do not retry clearing blindly. Collect again or contact support.
- After success, current-interval records can already exist. Clear and Restart does not promise that every later read will contain zero records.
Repeated read-only testing does not require repeated clearing.
6. Connection troubleshooting
- Sensor not found: check power, Bluetooth permission, distance and whether another client is connected. On some Android versions, check Location services. Search again.
- Connection or reading stopped: stay near the sensor, keep Actidot in the foreground and retry collection. Saved reports remain available. Do not clear history to fix a routine connection error.
- Photo save denied: allow the app to add photos in device settings. This permission is for saving the chosen report; existing photos are not read.
- Unexpected dates or empty range: check the selected report dates and sensor clock. Preserve existing records before any clock-setting/clearing action.
7. Contact Hudian Data Technology
Email czw@hd-01.com. Include your phone model, operating-system version, Actidot version, sensor model or advertised Bluetooth name, and the action that failed. You choose what to send; the app does not automatically attach records or reports.
Company website: hd-01.com.